Support “Government Online”
While Eliminating Data Entry

Want to enable constituents to find and request information over the Internet but don't have the staff or budget to handle the extra data entry? It's simple – don't do it.

Putting government online can be make everyone's life easier – no paper forms, no illegible scrawls and no stamps required. And if it's handled right on the receiving end, the government department or agency can be more responsive and more efficient at the same time.

ccmEForms is an add-on to ccmMercury that helps you receive and process web forms easily by automatically creating a correspondence record from the web form data and then initiating the workflow needed to process the request.

No paper, no data entry, and no waiting.

Not sure where you could use web forms? Call us – our experienced consultants will help you find opportunities and design a solution.

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WorkDynamics Awarded
RDIMS Supply Arrangement

WorkDynamics has been awarded a Supply Arrangement by the Government of Canada for providing professional services related to the Records Documents and Information Management Systems (RDIMS) standard within the Canadian Federal government.

WorkDynamics has acquired extensive RDIMS expertise through its experience in doing numerous implementations of ccmMercury that integrate directly with RDIMS.

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The 10 Commandments of Correspondence

This is an on-going series of excerpts from the WorkDynamics whitepaper titled "Managing the Correspondence Touchpoint" (Download).

1. Thou Shalt Not Lose Any Correspondence
Sent To You. Ever.

People are essential to managing correspondence effectively – we rely on their expert judgment to sort and route incoming correspondence into the correct process. It's in implementing the process where things break down – decisions aren't recorded, case files are misplaced, files are passed on logs aren't updated, and so on.

Fortunately, these are exactly the things that computers (with the right software) can be obsessively good at, which makes them ideal for supporting people in business processes.

The benefits of a correspondence management system are many, and they keep paying dividends year after year:

• Greater efficiency: process more correspondence with the same resources, fewer phone calls for information, less time looking for files, and less time waiting for files to be delivered.
• Greater accuracy: more consistent processing, less time spent finding and correcting errors, more consistent data.
• Less risk: early warnings of potential problems, fewer process errors, fewer deadlines missed, better resource estimates.
• Better process management: process metrics, easier identification of bottlenecks, better reporting, full audit trail, confirmation of service levels.
• Cost savings: reduced people costs, time cost, telephone costs, photocopying costs, fax costs, and courier costs.

You want to support your staff with a system that already knows correspondence, that speaks their language, and already has "best practice" refinements that can support and extend their work. Give them a system that transforms the complexity of your correspondence challenge into simplicity, without being simplistic.

Then, and only then, will you be able to say with confidence:

    "We don't lose correspondence. Ever."

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