Track Both Sides of Compliance Paperflow

All organizations must comply with policies, regulations or legislation that cover everything from Human Resources procedures to financial controls to Access to Information legislation. Organizations need to carefully manage and track the processes that produce the reports and other documents that verify they are in proper compliance with the regulations.

On the other side of the compliance equation are the departments and agencies that receive the documents produced by hundreds or thousands of client organizations. They also need to manage the compliance review process and keep track of the progress of each current filing, as well as previous filings.

ccmMercury helps organizations stay on top of their compliance paperwork. Whether your process is producing a compliance report or reviewing incoming regulatory filings, ccmMercury keeps all of the information in one place, ensures the proper process is being followed and automatically notifies management of impending deadlines and other potential problems that may need proactive attention.

Need to streamline your compliance processing? Call us – our consultants will help you find time and cost savings.

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ccmMercury and RDIMS

The RDIMS standard suite of products has been adopted by the Canadian Federal government for managing records and documents of all kinds. ccmMercury has been enhanced to integrate directly with the RDIMS environment to ensure that the processes managed by ccmMercury can either produce or consume information stored in RDIMS.

One ccmMercury customer, who won an award for their RDIMS implementation, said it best:

These efforts have been further enhanced by integrating ccmMercury, the Department's correspondence tracking/workflow application, with RDIMS. Together, the two applications provide effective workflow functionality within the existing tracking process and have enabled the development of even more new business processes. As a result, RDIMS usage has more than doubled over the past year.

If you need to boost your RDIMS usage, contact us for information about how we can help.

The 10 Commandments of Correspondence

This is an on-going series of excerpts from the WorkDynamics whitepaper titled "Managing the Correspondence Touchpoint".

2. Thou shalt attempt at all times to work with digital copies of items of correspondence, whilst always remembering the location of the original in case it is needed.

The real secret to never losing any items of correspondence is not to move them anywhere. It's the physical handling of paper files that causes most problems, so the best approach is to immediately scan the entire document and then work with its scanned digital image. (In case you do need it, the correspondence management system can remember where the original is filed.)

When you're entering the data for hundreds of incoming correspondence items every day, every keystroke matters. This is not the place for a fancy GUI or Web-based interface - these “power users” aren't even going to be looking at the screen and they don't want to take their hands off the keyboard to move the mouse. Using specialized client software on each data entry computer can maximize productivity by minimizing the number of keystrokes, providing immediate editing and validation to ensure information is correct, and avoiding the overhead and delays of a Web-based interface.

Eliminating the overhead of working with paper documents results in non-trivial cost savings (e.g. reduced need for photocopying or couriers). However, it is the indirect savings from accelerating every other part of the processing that has the biggest impact.

And once you've got the digital version of correspondence in the database, it becomes a lot more difficult to lose it!

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