WorkDynamics Profiled in Ottawa Media

The March 30, 2006 Business section of the Ottawa Citizen will feature a profile of WorkDynamics Technologies, provided in cooperation with our accounting and audit firm, Welch & Company LLP.

WorkDynamics will also be featured on the March 29, 2006 broadcast of Rogers/Ottawa Citizen Business TV program (Rogers Channel 22) at 6:30 pm and replayed at 11:00pm.

WorkDynamics Launches Correspondence Management Blog

In its quest to provide timely information to prospects and customers, WorkDynamics has launched a Correspondence Management weblog ("blog") that will provide subscribers with news and information about Correspondence Management, ccmMercury and WorkDynamics.

Blogs are "instant websites" that can be readily updated, and interested users can subscribe to receive new posts automatically, either via RSS (see below) or via email. You can also add your comments to any post on the blog, although we do moderate them (to screen out the "blogspam" and "blog vandals") so it make take a few hours or a day before your comments will appear. The blog will also become the news source for the news page of our website.

There's a signup field on the left-hand sidebar of the blog page, and in the wee hours of the night FeedBlitz (the service we use) scans the blog and sends you an email containing any new posts from the previous day. Of course if you no longer wish to receive email updates, you can unsubscribe at any time.

Those "in the know" keep up with a blog through its RSS feed using what is called an "RSS reader" or "RSS aggregator" to read new posts. If you want to learn more about RSS and feeds, read this excellent RSS Tutorial.

The 10 Commandments of Correspondence

This is an on-going series of excerpts from the WorkDynamics whitepaper titled "Managing the Correspondence Touchpoint" (Download).

3. Thou shalt be able to tell anyone the status and whereabouts of any item of correspondence at all times.

The most common question asked about correspondence is: "What's the status of my request?"

With most manual correspondence systems, the staff can spend an inordinate amount of time tracking down files and checking on what stage they are at in the processing. The inquirer either waits impatiently on the telephone, or the staff must make a call back in order to relay the information about the status.

A correspondence management system maintains a "digital file folder" for each item of correspondence, containing a copy of the correspondence, a checklist showing the processing steps required, any notes about the item and so on.

With everything about every item in one place, the entire collection of folders can be searched on any field. This search takes seconds, enabling the staff person to instantly find the status information - all while the caller is still on the phone. No waiting, no putting them on hold, no forgotten callbacks - just instant answers.

Many requests will come from managers, case officers, analysts and customer service people inside the organization. Having all the information readily accessible online makes it easy for internal people to use their computer to retrieve the status of items for themselves, greatly reducing the number of phone calls fielded by the correspondence unit.

The instant answers from keeping everything in one place means you never have to say "I have to get back to you" again.

Learn more»