WorkDynamics Completes Initial ccmMercury Implementation at Canada Border Services Agency

Pilot project uses ccmMercury to track ministerial and executive correspondence

Kanata, ON – 15 Sep 2005 – WorkDynamics Technologies, the correspondence management experts, today announced the completion of the initial ccmMercury implementation at the Canada Border Services Agency (CBSA).

Ministerial and Executive Correspondence

This pilot project created an executive correspondence database to track all documents (both internal and external) that need to go to the Minister of Public Safety and Emergency Preparedness Canada (PSEPC) or to the President of the CBSA. In addition to incoming letters, the documents being tracked include briefing notes, memos, speaking notes and paperwork for other internal processes. ccmMercury is already used to manage correspondence and paperwork within PSEPC.

The ccmMercury implementation is configured to streamline the internal business processes used within the CBSA for handling correspondence. ccmMercury keeps all of the information about each item of correspondence in one place, which allows authorized CBSA personnel to instantly find information and to respond quickly to enquiries from other departments and constituents.

About ccmMercury and WorkDynamics:

ccmMercury enables government departments and agencies to improve the level of service to their constituents by ensuring that all correspondence is efficiently routed to the right people for handling. By keeping all of the information about each item in one place, ccmMercury allows support staff and managers to immediately respond to any queries about the correspondence and the status of any response.

WorkDynamics specializes in correspondence and information tracking software that enables organizations at all levels of government to cut costs and improve service.

For more information visit www.workdynamics.com.

Trademark Information: Copyright © 2005 by WorkDynamics Technologies. WorkDynamics and ccmMercury are trademarks or registered trademark of WorkDynamics Technologies; Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of their respective owners.

For more information, please contact:

  • Grant Bifolchi
  • President & CEO
  • WorkDynamics
  • +1-800-668-2662
  • info@workdynamics.com