Federal Agency Expands Use of ccmMercury
US Federal Railroad Administration Doubles the Number of ccmMercury Seats
Kanata, ON – 7 October 2005 – WorkDynamics Technologies, the correspondence management specialists, today announced that WorkDynamics has received an order from the US Federal Railroad Administration that will more than double the number of seats of ccmMercury installed. A customer since 1991, the Federal Railroad Administration makes extensive use of ccmMercury to manage correspondence in their offices across the country.
Move to Web Version
The agency plans to implement ccmMercuryWEB, the web-based version of ccmMercury, which will enable almost instant deployment across the organization. By expanding its use to many more people, the Federal Railroad Administration can significantly increase the value of ccmMercury to the agency.
Training Essential to Effectiveness
The new order also includes plans for extensive training:
“The Federal Railroad Administration has firsthand experience that demonstrates the value of training,” said Grant Bifolchi, CEO of WorkDynamics, “It only makes sense that if you're going to invest in a sophisticated correspondence management application like ccmMercury, then you want to ensure that you get maximum value from the application.”
At their request, the proposed training is being planned for delivery at FRA's facilities early in 2006.
The Federal Railroad Administration is one of several US Federal government agencies that use ccmMercury to manage their correspondence processing, including the Library of Congress, National Highway and Traffic Safety Administration, Dept of Education, and the Administrative Offices of US Courts.
About ccmMercury and WorkDynamics:
ccmMercury enables government departments and agencies to improve the level of service to their constituents by ensuring that all correspondence is efficiently routed to the right people for handling. By keeping all of the information about each item in one place, ccmMercury allows support staff and managers to immediately respond to any queries about the correspondence and the status of any response.
WorkDynamics specializes in correspondence and information tracking software that enables organizations at all levels of government to cut costs and improve service.
For more information visit www.workdynamics.com.
Trademark Information: Copyright © 2005 by WorkDynamics Technologies. WorkDynamics and ccmMercury are trademarks or registered trademark of WorkDynamics Technologies; Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of their respective owners.
For more information, please contact:
- Grant Bifolchi
- President & CEO
- WorkDynamics
- +1-800-668-2662
- info@workdynamics.com