Canadian Judicial Council Tracks Complaints in ccmMercury

Workflow features used to manage complaint handling procedure

Kanata, ON – 21 Nov 2005 – WorkDynamics Technologies, the document tracking experts, today announced the completion of the ccmMercury project for tracking and managing the complaints process at the Canadian Judicial Council (CJC).

Ensuring Canadian’s Concerns are Heard

A key part of the mandate of the Canadian Judicial Council is to receive and investigate complaints about the conduct of federally appointed judges using a clearly defined procedure. WorkDynamics defined and implemented a ccmMercury database and workflow process to guide each complaint through the correct procedure and ensure the appropriate CJC lawyers have access to the flow of information at any time.

This project replaced a legacy complaints database application with ccmMercury, a powerful tool that allows the CJC staff and lawyers to easily store, manage, track and monitor each complaint case file. ccmMercury carefully controls who has the right to obtain access to each document through a series of rules based on the information in specific fields. If authorized, a CJC lawyer can launch a document from the case file (in either official language), make modifications and either save it or create a new version.

CJC reviews often include researching prior cases for precedents and the search capabilities of ccmMercury significantly reduce the research time needed. This helps to ensure that CJC meets its goal of responding to each complaint in a timely manner.

About ccmMercury and WorkDynamics:

ccmMercury enables government departments and agencies to improve the level of service to their constituents by ensuring that all correspondence is efficiently routed to the right people for handling. By keeping all of the information about each item in one place, ccmMercury allows support staff and managers to immediately respond to any queries about the correspondence and the status of any response.

WorkDynamics specializes in correspondence and information tracking software that enables organizations at all levels of government to cut costs and improve service.

For more information visit www.workdynamics.com.

Trademark Information: Copyright © 2005 by WorkDynamics Technologies. WorkDynamics and ccmMercury are trademarks or registered trademark of WorkDynamics Technologies; Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of their respective owners.

For more information, please contact:

  • Grant Bifolchi
  • President & CEO
  • WorkDynamics
  • +1-800-668-2662
  • info@workdynamics.com