ccmMercury Correspondence Management – High Performance Data Entry
ccmMercury’s PC client provides
very fast response and time-
saving usability features
ccmMercury is a workflow tracking application that strikes a “just right” balance between the flexibility needed to handle a broad range of tracking scenarios and the simplicity users need to be most productive.
ccmMercury enables users to track all the activities associated with a document and to see, at a glance, the complete status of the record and its workflow. The ccmMercury client software provides numerous useability features that save time and keystrokes for entering new records, assigning routing templates and running searches or reports. This makes the PC client version ideal for people in correspondence units, administrative support, and other areas where the goal is high volume and high productivity.
Key Benefits
The benefits of ccmMercury are immediate and straightforward:
- Faster Turnaround Time
Handling correspondence electronically eliminates the time and effort wasted trying to locate physical files. - Accurate Metrics
Providing extensive data collection and reporting allows managers to measure workloads, performance and the effect of changing resource levels or modifying processes. - Streamline Processes
Identify and eliminate bottlenecks. - Reduce Costs
Eliminate the need to store, copy and transport paper files. - Improve Departmental Effectiveness
Ensure that work gets assigned to the person who can best handle it, regardless of where they are physically located. - Greater Consistency
Use pre-defined workflows and standard “best practice” procedures. - Less Stress
Provide up-to-date reporting on workloads and automatic escalation notifications of outstanding items that allow managers to be proactive in resolving problems before they explode into a crisis scenario.
Key Features
ccmMercury is a fourth-generation implementation that captures 20 years worth of refinements to the key features that matter most to our customers:
- Fast Data Entry
Carefully customizing calendars, the default values for fields, and the values in drop-down pick lists can eliminate many keystrokes and make the initial entry of correspondence into the ccmMercury database fast and painless. - Attach Any Type of File
Any associated information – images, spreadsheets, web pages, emails, etc. – can be attached to the correspondence item for viewing and optional editing by anyone in the workflow routing. - One-Screen Status View
The ccmMercury user interface shows all the essential information about an item of correspondence in a single view – including status, deadlines, attachments, comments and the routing. - Flexible Routing
With one mouse click, an incoming letter can be assigned to the predefined routing that processes that type of correspondence. For non-standard exceptions, a unique routing can be quickly created or inserted into any point in an existing workflow. Each person in the routing can add comments or instructions for people further along in the process. - Full-Text Searching
The powerful search capability can isolate any subset of records based on the content or the values in any field. Searches can be ad hoc or can be standard saved searches that show all records with a certain status, assigned to a specific person, and so on.
See the complete Features List for more detailed information about ccmMercury capabilities.
Installation and Operation
ccmMercury is commercial off-the-shelf (COTS) software that can be readily purchased through government standing offers (GSA schedule, DISO) and corporate purchasing programs:
- Easy Installation and Training
ccmMercury can be installed in a couple of days with default settings that meet the basic needs of most organizations. The product can be quickly customized to use your organization’s standard procedures and terminology, and a short training course will give the designated System Administrator all the knowledge needed to ensure you get maximum benefit from ccmMercury. - Easy Integration
ccmMercury works and plays well with other systems, including document management and records management tools such as DOCS Open™, DM™, Foremost™ and iRIMS™. - Common Database and Administration
WorkDynamics Technologies provides a suite of ccmMercury solutions that all interoperate on the same database server and are administered using the CCM Account Manager tool.
Beyond Correspondence
While best known for correspondence tracking, the ccmMercury application can be used to track and manage any kind of electronic paperwork, including regulatory forms, applications, feedback comments, petitions, case files and shipping documents.