Correspondence Management
Any organization that fields an ongoing stream of requests or feedback from its constituents must have sound, workable processes in place to ensure that each interaction is handled in a timely and appropriate way. Nowhere is this more true than in government, where every response is perceived as official policy and leaves little room for “off the cuff” casualness.
The ccmMercury main application screen showing all of the
information about the item and the routing for its processing.
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Click here for a full-size version of the screen.)
Moreover, in our increasingly digital world, correspondence can mean much more than physical letters that come in the mail. Email, faxes, web forms, instant messages are just a few of the additional ways that constituents can give voice to their requests for information, pleas for help, demands for action, expressions of support or protests of outrage. Ensuring a deliberate and appropriate response requires that each piece of correspondence be captured, identified, assigned to someone for handling and tracked throughout the entire process. Attempts to manage this process manually, including the manual processing of digital versions of correspondence, are slow, labor-intensive and error-prone.
WorkDynamics has perfected the art of Correspondence Management, providing a solution that allows you to choose the "just right" balance between simplicity and flexibility that you need to handle your process. ccmMercury doesn't try to be a software Swiss Army knife that offers collaboration, document management, knowledge management, content management, CRM, ERP or BI – it focuses on the process required to track and manage each piece of correspondence. It can integrate with many of those other solutions, but it doesn't try to be all things to all people.
It's fast. It's easy. It just works.