Paperless Workflow Tracking
Correspondence is only one class of paperwork that needs to be managed, routed and processed. There are many other kinds of paperwork – application forms, request forms, and notifications – each with its own deadlines, information flow and required outcomes. The ccmMercury engine has all the flexibility needed to handle any kind of electronic paperwork.
Sample Workflow Tracking Applications
Purchasing Requisitions: Accepting web-based requisitions from employees over the organization's intranet; routing the requisitions for approvals; checking existing inventories; routing to purchasing; forwarding purchase orders to shipping; routing confirmations from shipping back to purchasing and the requestor.
Grant Management: Accepting online submissions of many different kinds of grant applications; routing each type through the appropriate review process; generating form responses.
Case Management: Maintain all case information in one place; route case file to case officers for handling; monitors for approaching response deadlines. Provides up-to-date reports allowing managers to proactively respond to problems before they become crises.
Regulatory Filings: Many government regulations have strict reporting requirements for the regulated entities and also dictate the time period in which the regulatory agency must respond. Regulated organizations need clear business processes that ensure that all required filings are properly created, reviewed, approved internally and submitted on time. The regulatory agency also needs clear processes for accepting, reviewing, approving and retaining the submissions.
The ccmMercury workflow engine can manage any document- or form-based information, ensure that it is routed to the correct people for processing, provide version control of documents and maintain a full audit trail. Letting ccmMercury applications handle the coordination of information and activity ensures that the process is done right (the first time and every time) and frees people to focus their time and energy on using their skills, expertise and judgment to do the work rather than getting bogged down in the details of the mechanics of the process.
Case Studies
See how other customers have used ccmMercury applications handle their paperless workflow tracking challenges.