A Success Story
A Meeting...
On a warm spring morning, four members of a newly-formed project team at a government regulatory agency hold a brief meeting. As they begin to discuss the proposal to allow members of the public to submit requests for compliance information through the agency's website, one of them observes:
"It's hard to believe we're even talking about something like this. We've come a long way in a year!"
For a moment, all of them are lost in their own thoughts...
Marie's Story
Marie is the correspondence manager at a large government office. Read about the challenges she faced before she found ccmMercury; the process she underwent to get ccmMercury approved, installed and configured; and the life she leads now that ccmMercury is part of her world.
Suzanne's Story
Suzanne is a longtime correspondence staffer in Marie's office. Before ccmMercury, she was fed up, overworked and looking for answers. Now, she has more time to spend on getting quality work done instead of chasing missing paper.
Robert's Story
Robert is a lawyer at Marie's office, interested primarily in querying the data. Instead of having to rely on others, he can now find all of his answers for himself!
Martin's Story
Martin is Marie's go-to guy in IT. He helped Marie determine that ccmMercury would be a good technological fit for the office, and has little trouble mantaining the system set up by the ccmMercury folks at WorkDynamics Technologies.
Back to the Present
Marie, Suzanne, Robert and Martin turned back to planning for the new project that would have the correspondence group handling many interactions with the public through the agency website.
By providing a solid infrastructure that could support any kind of physical or electronic paperwork and workflow, ccmMercury had transformed the role of the correspondence function. They had seized the opportunity to go beyond simply being a necessary administrative overhead function and were now proactively pursuing new opportunities that used their enhanced information processing capabilities to provide value to the agency and its stakeholders.
ccmMercury and You
Does this sound like your organization's issues and requirements? ccmMercury and WorkDynamics can help you find straightforward and cost effective solutions to your correspondence and paperwork challenges.
For more information, visit our website at www.WorkDynamics.com, or call us at 1-800-668-2662.