6 Steps to Modernizing Government Correspondence Workflows

Simply put, the old ways of conducting government business are no longer time- nor cost-efficient for the public sector—nor enough to ensure efficient customer service or responsiveness. This is especially true when it comes to managing massive amounts of print and digital correspondence.

Thankfully, there is good news. First, managing a vast number of document management processes doesn’t have to be difficult, time-consuming, or complex. Second, with the proper correspondence management system in place, governments can seamlessly implement any number of preconfigured processes, as well as an infinite number of custom processes, to streamline workflows and vastly accelerate daily workloads.

In this guide, you will learn:

• The benefits of using a modern, agile, flexible correspondence management solution for handling requests and maintaining better accountability to citizens
• How intelligence correspondence management can navigate the potential security risks associated with digital systems 
• The key steps to successful correspondence management—from implementing seamless integration across all business systems, to auditing and adapting the platform as needs change, and more