AI Agent for California Government
AI Agent for California Government
Automate email intake, ensure CPRA compliance, and support language access—all from your inbox.
The WorkDynamics AI Agent integrates seamlessly with ccmEnterprise to classify, store, and respond to public requests in English and Spanish—automatically.
Automate Email Intake for Public Sector Efficiency
Turn incoming emails into structured records—automatically.
Our Automated Intake reads, routes, classifies, and archives public correspondence in real time. No manual sorting. No missed messages. Just secure, compliant intake—ready for SharePoint, enterprise content systems, or your case management platform.
Key Features
Auto CPRA Logging
Every email is time-stamped, categorized, and archived in ccmEnterprise for full CPRA compliance.
Smart Classification & Draft
AI classifies emails by type (Complaint, ATIP, etc.) and drafts responses in English and Spanish.
Compliant Record Storage
Files saved in .eml, .pdf, and .docx formats—organized and audit-ready.
Proven Results for Public Sector Teams
75% Reduction
in manual email processing time
Eliminate 35%
of misrouting problems with
AI-powered classification
Free staff
to focus on strategic work
instead of email sorting
How It Works
Intelligent Email Monitoring
- Monitor designated email inboxes in real time
- Track multiple folders or streams simultaneously
- Automatically detect new messages for processing
AI Powered Analysis & Data Extraction
- Classify emails using custom rules, categories, and machine learning
- Extract metadata such as sender, subject, priority, and context
- Identify structured information like dates, locations, and contact details
- Detect language, sensitivity levels, and relevant keywords
Multilingual Draft Generation
- Generate intelligent draft responses in English, French, or Spanish
- Apply pre-approved templates and tone guidelines
- Adjust messaging based on urgency or subject matter
Seamless Record Generation & Workflow Automation
- Automatically create records in your internal systems
- Populate required fields based on extracted data
- Trigger custom workflows, routing rules, and notifications
Secure Archival & Document Management
- Archive emails and attachments in your preferred repository, including SharePoint, OpenText Content Server, or ccmAttachments
- Support for formats including .eml, .pdf, and .docx
- Organize content into structured, searchable folders
Oversight, Audit, and Reporting
- Monitor processing status with real-time dashboards
- Maintain complete audit trails for compliance
- Report on KPIs such as processing time, accuracy, and throughput
Built for California Public Sector Requirements
- CPRA-compliant record creation
- English/Spanish language support
- Azure OpenAI and Microsoft Graph API integration
- ccmEnterprise + SharePoint connectivity
- Full audit logs and traceability