AI Agent for New York Government
Eliminate FOIL Backlogs with Smart Inbox Automation
Your FOIL queue, sorted.
Automatically classify incoming requests, set deadlines, and generate draft replies—all from your inbox. Powered by the WorkDynamics AI Agent and integrated with ccmEnterprise or your existing records or case management system.
Automate Email Intake for New York Agencies
Streamline Intake for Better Public Service Delivery
Transform incoming emails into structured records—automatically.
Our Automated Intake reads, routes, classifies, and archives government correspondence in real time. Eliminate manual steps. Prevent missed communications. Ensure secure, compliant intake—ready for SharePoint, CCM, or your existing case management systems.
Results That Matter
Instant Routing & Due Date Clocks
Sets due date based on your agency’s policies, ensuring FOIL clock starts immediately.
Smart Classification & Bilingual Draft Replies
AI classifies emails by type (Complaint, ATIP, etc.) and drafts responses in English and Spanish.
End-to-End FOIL Compliance
Drafts, due dates, and statuses are tracked—ensuring FOIL timelines and transparency are met.
75% Reduction
in manual email processing time
Eliminate 35%
of misrouting problems with
AI-powered classification
Weekly Hours Saved
6-8 staff hours saved weekly, freeing
staff to focus on strategic work
How It Works
Intelligent Email Monitoring
- Watches your Outlook shared mailbox
- Tracks multiple folders or streams simultaneously
- Detects new FOIL requests immediately
AI Powered Analysis & Data Extraction
- Classifies emails using custom rules, categories, and machine learning
- Pulls metadata (sender, subject, urgency, and context)
- Identifies structured information like dates, locations, and contact details
- Detects language, sensitivity levels, and relevant keywords
Multilingual Draft Generation
- Generates intelligent draft responses in English, Spanish or French
- Applies tone and content based on your FOIL policies
- Adjusts messaging based on urgency or subject matter
Seamless Record Generation & Workflow Automation
- Automatically create records in your internal systems, instantly starting FOIL clock
- Populates required fields based on extracted data
- Alerts assigned staff based on custom workflows, routing rules, and notifications
Secure Archival & Document Management
- Archives emails and attachments in your preferred repository, including SharePoint, OpenText Content Server, or ccmAttachments
- Supports formats including .eml, .pdf, and .docx
- Enables search and traceability through organized structured folders
Oversight, Audit, and Reporting
- Tracks KPI metrics (e.g. turnaround time)
- Maintains complete audit trails for legal defensibility
Security & Compliance
- Microsoft Azure Gov compliant
- TLS 1.2+ and secure token-based authentication
- FOIL-aligned automation with full traceability
Built for Program Directors & Records Managers
- Fast-track FOIL compliance
- Bilingual support included
- Secure, scalable, and state-ready
- Pilot without licensing risk