AI Agent for Canada Government
Eliminate Access to Information Backlogs with Smart Inbox Automation
Your request queue, intelligently managed.
Automatically triage incoming emails, assign deadlines, and generate draft responses—directly from your Outlook inbox. Powered by the WorkDynamics Automated Intake Agent and fully integrated with ccmEnterprise or your department’s existing case or document management system.
Transforming Government Canada Correspondence with AI
Streamline Intake
Transform incoming emails into structured records—automatically.
Our Automated Intake ntelligently reads, routes, classifies, and archives correspondence in real time. No manual handling. No missed communications. Fully secure and compliant with GC standards—ready for SharePoint, GC Docs, or CCM systems.
Tangible Outcomes for Government Departments
Automated Routing & Deadline Management
Sets due dates based on your department’s service standards and legislative timelines (e.g., ATIP deadlines), starting the clock immediately.
Smart Sorting & Bilingual Drafts
AI categorizes requests (ATIP, complaints, inquiries, etc.) and drafts bilingual replies in English and French.
Full Lifecycle Tracking & Compliance
Tracks status, due dates, and responses to maintain transparency, compliance, and audit readiness across public record requests.
75% Reduction
in manual email processing time
Eliminate 35%
of misrouting problems with
AI-powered classification
Weekly Hours Saved
6-8 staff hours saved weekly per inbox, freeing staff to focus on strategic work
How It Works
Intelligent Email Monitoring
- Watches Microsoft 365 Outlook shared mailboxes and subfolders
- Detects incoming emails in real-time across streams (e.g., ATIP, Complaints)
AI-Enhanced Analysis
- Classifies emails using custom rules, categories, and machine learning
- Extracts sender, subject, keywords, urgency, attachments
- Detects language, classification level, and topic domain
- Routes based on department-specific workflows
Bilingual Draft Generation
- Generates intelligent reply drafts in English and French
- Aligns tone and content with department-specific policies
- Dynamically adjusts message based on topic and urgency
Seamless Record Generation & Routing
- Auto-generates records in CCM or other internal systems
- Populates metadata from email and attachments
- Triggers workflows and alerts based on configured rules
Secure Archival & Document Management
- Archives emails and attachments in your preferred repository, including SharePoint, OpenText Content Server, or ccmAttachments
- Supports formats including .eml, .pdf, and .docx
- Enables search and traceability through organized structured folders
Oversight, Audit, and Reporting
- Provides audit trails for all transactions
- Built-in role-based access, TLS encryption, and Protected B alignment
- Hosted entirely within your own M365, Azure, and infrastructure environments
Built for Government
- Designed for Access to Information (ATIP), Official Correspondence, and Complaint Management
- Compatible with SharePoint, OpenText Content Server, or ccmEnterprise
- Supports both cloud and on-premises deployments
- Fully configurable workflows—no code required