AI Agent for New Jersey Government
Eliminate OPRA Backlogs with Smart Inbox Automation
Your OPRA queue, streamlined.
Automatically classify incoming requests, assign OPRA due dates, and generate draft responses—all from your Microsoft 365 inbox. Powered by the WorkDynamics AI Agent and integrated with ccmEnterprise or your existing records system.
Automate Email Intake for New Jersey Government
Streamline Intake for Faster, More Accountable Service
Transform incoming emails into structured records—automatically.
It reads, routes, classifies, and archives public correspondence in real time. Your team skips manual sorting, avoids missed messages, and ensures secure, compliant intake—fully integrated with SharePoint, CCM, or your agency’s case management system.
Results That Matter
Automated Routing & OPRA Clocks
Applies New Jersey’s 7-business-day response rule immediately—no manual tracking needed.
Smart Classification & Bilingual Draft Replies
AI tags requests (e.g., OPRA-General, Complaints) and generates replies in English, French, and Spanish.
Full OPRA Audit Trail
Every classification, due date, and reply is logged—ready for disclosure or legal defense.
75% Reduction
in manual email processing time
35% Fewer
misrouted requests with
AI-powered classification
6-8 Staff Hours Saved
weekly, per mailbox, freeing
staff to focus on strategic work
How It Works
Intelligent Email Monitoring
- Watches designated Outlook folders
- Detects and extracts OPRA-related emails in real time
AI Powered Analysis & Metadata Extraction
- Tags request type and urgency using built-in and custom rules
- Pulls sender, subject, dates, location, sensitivity, and keywords
Multilingual Draft Generation
- Crafts intelligent draft responses in English, Spanish or French
- Aligns reply tone with department policy
- Adjusts messaging based on urgency or subject matter
Seamless Record Generation & Workflow Automation
- Automatically create records in your internal systems, instantly starting OPRA clock
- Applies BF (Bring Forward) due date
- Alerts assigned staff based on custom workflows, routing rules, and notifications
Secure Archival & Document Management
- Archives emails and attachments in your preferred repository, including SharePoint, OpenText Content Server, or ccmAttachments
- Supports formats including .eml, .pdf, and .docx
- Enables search and tracability through organized structured folders
Oversight, Audit, and Reporting
- Tracks metrics (e.g. turnaround time)
- Exports audit-ready logs in a single click
Security & Compliance
- Microsoft Azure Gov compliant
- TLS 1.2+ encryption and RBAC
- All processing remains within your agency’s Azure tenant
Built for New Jersey Records Custodians
- OPRA-compliant routing and due date assignment
- Runs alongside your existing CCM or SharePoint
- Role-based access, bilingual support, and full audit trail included