AI Agent for Texas Government
Inbox-to-Archive Automation for Public Information Act (PIA) Compliance
Reduce inbox chaos. Improve audit trails. Get PIA responses out the door—faster.
The WorkDynamics AI Agent plugs into your Outlook environment and integrates seamlessly with ccmEnterprise—or your existing records management or repository system—to classify, respond to, and archive emails automatically in English and Spanish.
Automate Email Intake for Texas Agencies
Streamline Correspondence from Inbox to Record
Convert incoming emails into structured, auditable records—automatically.
Our Automated Intake eads, routes, classifies, and archives your agency’s correspondence in real time. No manual handling. No missed messages. Secure and compliant with Texas public information and records standards—ready for SharePoint, enterprise content systems, or your case management platform.
Key Benefits for Texas Teams
Reduce Triage Workload
Teams experience 30-50% reduction
in triage workload.
Smart Classification & Bilingual Draft Replies
AI classifies emails by type (Complaint, ATIP, etc.) and drafts responses in English and Spanish.
Compliant Record Storage
Files saved in .eml, .pdf, and .docx formats—organized and audit-ready.
Proven Results for Public Sector Teams
75% Reduction
in manual email processing time
Eliminate 35%
of misrouting problems with
AI-powered classification
Weekly Hours Saved
6-8 staff hours saved weekly, freeing
staff to focus on strategic work
How It Works
Intelligent Email Monitoring
- Monitor designated email inboxes in real time
- Track multiple folders or streams simultaneously
- Automatically detect new messages for processing
AI Powered Analysis & Data Extraction
- Classify emails using custom rules, categories, and machine learning
- Extract metadata such as sender, subject, priority, and context
- Identify structured information like dates, locations, and contact details
- Detect language, sensitivity levels, and relevant keywords
Multilingual Draft Generation
- Generate intelligent draft responses in English, Spanish or French
- Apply pre-approved templates and tone guidelines
- Adjust messaging based on urgency or subject matter
Seamless Record Generation & Workflow Automation
- Automatically create records in your internal systems
- Populate required fields based on extracted data
- Trigger custom workflows, routing rules, and notifications
Secure Archival & Document Management
- Archive emails and attachments in your preferred repository, including SharePoint, OpenText Content Server, or ccmAttachments
- Support for formats including .eml, .pdf, and .docx
- Organize content into structured, searchable folders
Oversight, Audit, and Reporting
- Monitor processing status with real-time dashboards
- Maintain complete audit trails for compliance
- Export audit-ready PIA reports
Security & Compliance
- Runs inside your secure Azure Gov tenant
- TLS 1.2+ encryption; no external data hops
- Supports WCAG, Protected B, and audit controls
Built for Public Records Officers
- PIA-compliant processing
- English/Spanish language support
- SharePoint and Exchange integration
- Pay-as-you-go OpenAI model