Automated Intake Agent for Government
Eliminate FOIA Backlogs with Smart Inbox Automation
Your request queue, intelligently managed.
Automatically triage incoming emails, assign deadlines, and generate draft responses—directly from your Outlook inbox. Powered by the WorkDynamics Automated Intake Agent and fully integrated with ccmEnterprise or your department’s existing case or document management system.
Transforming U.S. Federal Agency Correspondence with AI
Streamline Intake
Turn incoming emails into structured records—automatically.
Our Automated Intake Agent reads, routes, classifies, and archives correspondence in real time.
- No manual handling.
- No missed communications.
- Fully secure and compliant with federal IT, records and security standards—ready for SharePoint, OpenText Content Server, or CCM systems.
Tangible Outcomes for Government Departments
Automated Routing & Deadline Management
Sets due dates based on your agency's service standards and statutory timelines (e.g., FOIA deadlines).
Smart Sorting & Draft Responses
AI categorizes requests (FOIA, complaints, inquiries, etc.) and drafts responses in English and Spanish.
Full Lifecycle Tracking & Compliance
Tracks status, due dates, and responses to maintain transparency, compliance, and audit readiness across federal record requirements.
75% Reduction
in manual email processing time
35% Fewer
misrouting errors with
AI-powered classification
Weekly Hours Saved
6-8 staff hours saved weekly per inbox, freeing staff to focus on strategic work
How It Works
Real-Time Email Monitoring
- Watches Microsoft 365 Outlook shared mailboxes and subfolders
- Detects incoming emails in real-time across streams (e.g., FOIA, Complaints, Inquiries)
AI-Enhanced Analysis
- Classifies emails using custom rules, categories, and machine learning
- Extracts sender, subject, urgency, keywords, and attachments
- Detects language, classification level, and topic domain
- Routes based on department-specific workflows
Generates Intelligent Draft Generation
- Produces draft replies in English and Spanish
- Aligns tone and content with agency-specific policies
- Dynamically adjusts messaging based on urgency and topic
Seamless Record Creation & Workflow Integration
- Auto-generates records in CCM or other internal systems
- Populates metadata from email and attachments
- Triggers workflows and alerts per agency rules
Secure Archival & Document Management
- Archives emails and attachments in your preferred repository, including SharePoint, OpenText Content Server, or ccmAttachments
- Supports.eml, .pdf, and .docx formats
- Enables full-text search and structured folder traceability
End-toEnd Monitoring & Compliance
- Provides audit trails for all transactions
- Built-in role-based access, TLS encryption, and FedRAMP-aligned hosting
- Runs entirely within your agency's Microsoft 365, Azure, and on-premises environments
Built for Government
- Designed for FOIA, official correspondence, and complaint management
- Compatible with SharePoint, OpenText Content Server, or ccmEnterprise
- Supports both cloud and on-premises deployments
- Fully configurable workflows—no coding required