Government's growing need for smarter correspondence
Historically, for many governmental departments, individual services have been developed independently, resulting in siloed data across various legacy systems, incapable of integration with one another.
As such, when it comes to email, physical mail, website forms, phone messages, or other document types, the ability to track the complete lifecycle of any individual correspondence.
In this episode, our executives discuss how governments must tackle everything from ingestion to assignment and analysis, end-user responses and more. Moreover, as content volume grows exponentially every year, correspondence platforms MUST always be in a state of continuous evolution.