Modernization That’s Practical, Not Theoretical

Across government, modernization is no longer optional — it’s essential. Departments must deliver faster, more transparent, and more accessible services while maintaining records, security, and compliance. Yet many still rely on legacy correspondence systems that slow collaboration and increase administrative effort.

WorkDynamics was built to help government teams modernize safely and efficiently — transforming correspondence, records, and workflow management without disruption.

Version 5.4: Modern Tools for a Modern Public Service

The latest release, ccmEnterprise v5.4, introduces more than 60 updates across accessibility, security, and automation — developed in close partnership with our clients.

Highlights from Version 5.4

• AI Automation Intake Service: This new service automatically classifies, summarizes, and translates incoming emails. It also generates draft responses and creates structured records, significantly reducing manual effort for high-volume departments. The feature is available to all ccmEnterprise 5.x customers.

• Archive & Disposition Utility: Designed to meet Library and Archives Canada (LAC) standards, this utility enables automated packaging, checksum verification, and metadata generation for compliant record transfers.

• Import Utility: Allows departments to import structured Excel or CSV data — such as GC Forms submissions — to automatically generate records and eliminate repetitive data entry.

• Accessibility Enhancements: Improved compliance with WCAG 2.1 standards for headers, labels, and tooltips ensures inclusive usability for assistive technology users.

• Designer Enhancements: Changes to applications now take effect instantly, with no restarts required. Smarter caching ensures configuration updates are applied in real time.

• Microsoft Entra ID (OIDC SSO): Adds modern single sign-on integration through Microsoft Entra ID, providing seamless and secure access across the organization.

AI and Automation in Action

During the October 2025 Focus Group, one of our largest Canadian government clients shared how WorkDynamics’ AI Automation Intake Service is transforming high-volume correspondence workflows by automating intake, classification, and secure archiving.

The result: faster processing, reduced manual effort, and improved record traceability — all while maintaining compliance and oversight.

Built with Government, for Government

Every enhancement in v5.4 reflects real client feedback. Departments actively participate in shaping WorkDynamics through focus groups, pilots, and user-led feedback sessions.
This co-creation model ensures innovation aligns with public sector realities — secure, compliant, and sustainable.

A Foundation for the Future

WorkDynamics continues to help departments modernize operations, streamline workflows, and build the foundation for digital government modernization — one process at a time.