Case Management Software for Government
Case Management Software for Government
Manage complaints, legal cases, audits, and regulated workflows with a secure, configurable government case management system.
The Future of case Management
Complexity Eliminated
Are you ready to eliminate the complexities of case management by adopting a new, better, fully digital solution environment? WorkDynamics is here to make your transition simple and successful. Managing the never-ending flow of cases being created within your environment is no longer a challenge. By adopting our robust case-file management functionality, your users can track, interact with and run detailed reports, as well as create statistical reports to assist in managing any type of case and subsequent caseloads.
Reduce Process Complexity
Easily connect human interactions with digital workflows to manage everything from incoming applications to claim submissions, complaints, and more.
Create Superior Workflows
Implement custom workflows or use our out-of-the-box solutions to intelligently manage collaboration, storage of images and content, decisioning, and processing of cases.
Manage Projects
Know who is working on what case file and when—including status, timelines, due dates, historical views and more—to continually meet and exceed expectations and KPIs.
Maintain Processing Accuracy
Use built-in feature functions to track and manage every step of a document’s journey—from acceptance, through customer response, and beyond.
Maintain Privacy
Maintain continuous privacy and associated compliance through monitoring, access rights, auditing capabilities and actionable insights.
Maintain Governance
Flexible system rules and access controls ensure data authorization and integrity. Our roles-based solution fosters diligence / process management, along with strict adherence to corporate policy.
Government Ready
Government Case Management Software Built for the Public Sector
Government case management software must handle more than just tasks and files. It must support regulated processes, protect sensitive information, and adapt to evolving legislation and policy.
WorkDynamics provides a government case management system designed specifically for public sector organizations. Our platform helps government agencies manage complex, high-volume cases with confidence—while remaining flexible enough to support unique mandates, workflows, and compliance requirements.
Whether you are managing complaints, investigations, audits, legal matters, or executive correspondence, our case management software for government ensures every case is tracked, documented, and auditable from intake to closure.
- Purpose-built for federal, provincial, state, and municipal government
- Configurable workflows without custom code
- Secure, role-based access to sensitive case data
- Designed to scale across departments and programs
Superior Collaboration
Intelligent Case Management
Our Solution’s comprehensive case management functionality enables your organization to more intelligently manage information collection—simplifying the way your users interact with people including clients, constituents, and the general public. Instantly have all your data in one place to better visualize overall status, create reports, and leverage information.
Better yet, seamlessly manage collaboration across disparate offices, dispersed teams, and hybrid work environments through a single, ubiquitous solution.
Smarter Process
Powerful Features for Intelligent Case Management
Maintain Continual Insight
Create custom functionality based on your unique requirements or use out-of-the-box notification functionality, ensuring continual maintenance of insights pertaining to deadlines, workflows, and more.
Maintain Accessibility
Ensure WCAG, AODA and 508 compliance for the visually impaired, built-in to the correspondence management solution.
Audited Report
With complete audit logging, every system action is recorded and time-stamped for end users and administrators.
Connect Environments
Provide controlled access to any user in any location, department, external organization, office and more through delivery of a correspondence management environment and seamless infrastructure.
Business Continuity
Benefit from a single, comprehensive and easily accessible correspondence management solution that seamlessly maintains disaster recovery planning and business continuity.
Workflows
Streamline management, collaboration, tracking, and more by creating and maintaining organizational-standard workflows.
Public Sector
Who Uses Our Government Case Management System
Our government case management system is trusted by public sector teams that manage regulated, high-impact work every day.
Regulatory & Enforcement Teams
Track inspections, investigations, enforcement actions, and outcomes with full audit trails and supporting documentation.
Legal & Policy Offices
Manage legal files, policy reviews, briefing materials, and correspondence in a secure, centralized system.
Audit, Oversight & Compliance Units
Support internal audits, reviews, and oversight activities with transparent workflows, evidence tracking, and reporting.
Complaints, Ombudsman & Public Inquiries
Handle citizen complaints and inquiries consistently, fairly, and in compliance with service standards and legislation.
Executive Correspondence & Ministerial Services
Manage high-volume correspondence with structured intake, routing, approvals, and response tracking.
Real-World Examples
Common Case Management Applications
- Complaints Management
- Ombudsman Office
- Information Commissioner
- Contract Management
- Issues Tracking
- Privacy Commissioner
- Information Request Processing
- Client Service Feedback Requests
- Incident Tracking
- Complaints Management
- Ombudsman Office
- Contract Management
- Issues & Incident Tracking
- Access to Information Request Processing
- Client Service Feedback Requests
- Information and Privacy Commissioner
End to end case Management
Supporting the Full Case Lifecycle
Our case management software for government supports every stage of the case lifecycle—ensuring nothing is missed and everything is traceable.
Intake
Capture cases from email, forms, or integrated systems with structured classification.
Case Creation & Classification
Automatically assign case types, priorities, and ownership based on business rules.
Routing & Task Management
Route cases to individuals or teams with clear responsibilities and deadlines.
Collaboration & Document Management
Attach documents, track correspondence, and collaborate securely within the case record.
Reporting & Oversight
Monitor performance, compliance, and workload through configurable reports and dashboards.
Closure, Archiving & Disposition
Close cases with complete histories and prepare records for retention or archival in line with government standards.
legal case management software
Legal and Audit Case Management Software for Government
Government legal and audit teams require more than generic tools. They need legal case management software for government and audit case management software for government that supports accountability, traceability, and confidentiality.
Our platform enables public sector organizations to:
- Track legal cases, audits, investigations, and reviews in one secure system
- Maintain a complete case history, including documents, comments, and decisions
- Control access to sensitive information using granular, role-based permissions
- Generate audit-ready reports for internal review or external oversight bodies
By centralizing legal and audit workflows, government teams reduce risk, improve transparency, and ensure consistent application of policy and procedure.
Case Study
Case Management In Action
When your one sole mission in the era of digital transformation is to deliver a “robust complaints process,” it’s unlikely that a legacy case management system will fit the bill for “robust.” That’s what brought the RCMP’s Civilian Review and Complaints Commission (CRCC) to WorkDynamics.
With its ability to automate processes and scale to meet future business requirements, the WorkDynamics solution was a perfect replacement for the existing system. In addition to simplifying case file management from a single pane of glass, WorkDynamics enabled easy-to-use self-service capabilities and seamless integration with the agency’s corporate document repository.
Results That Speak For Themselves
Ultimately, WorkDynamics greatly simplified what used to be a very time-consuming and complex case management process for the CRCC team—including automatically determining from a large number of next-steps how each concern should be addressed.
With WorkDynamics, the CRCC team significantly shortened timeframes previously spent receiving, recording, responding to complaints and creating statistical reports—significantly improving public responsiveness. The new solution is also enabling the agency to eventually move towards a paperless and more environmentally sustainable way of serving the public.
Easy Migration Starts Here
Speak with a migration specialist to find out just how quickly we can have you up and running on your new WorkDynamics Correspondence Management Solution.