Insightfully manage any type of case file—all from a single pane of glass.
The Future of case Management
Are you ready to eliminate the complexities of case management by adopting a new, better, fully digital solution environment? WorkDynamics is here to make your transition simple and successful. Managing the never-ending flow of cases being created within your environment is no longer a challenge. By adopting our robust case-file management functionality, your users can track, interact with and run detailed reports, as well as create statistical reports to assist in managing any type of case and subsequent caseloads.
Intelligent Case Management
Our Solution’s comprehensive case management functionality enables your organization to more intelligently manage information collection—simplifying the way your users interact with people including clients, constituents, and the general public. Instantly have all your data in one place to better visualize overall status, create reports, and leverage information.
Better yet, seamlessly manage collaboration across disparate offices, dispersed teams, and hybrid work environments through a single, ubiquitous solution.
Powerful Features for Intelligent Case Management
Common Case Management Applications
Case Management In Action
When your one sole mission in the era of digital transformation is to deliver a “robust complaints process,” it’s unlikely that a legacy case management system will fit the bill for “robust.” That’s what brought the RCMP’s Civilian Review and Complaints Commission (CRCC) to WorkDynamics.
With its ability to automate processes and scale to meet future business requirements, the WorkDynamics solution was a perfect replacement for the existing system. In addition to simplifying case file management from a single pane of glass, WorkDynamics enabled easy-to-use self-service capabilities and seamless integration with the agency’s corporate document repository.
Results That Speak For Themselves
Ultimately, WorkDynamics greatly simplified what used to be a very time-consuming and complex case management process for the CRCC team—including automatically determining from a large number of next-steps how each concern should be addressed.
With WorkDynamics, the CRCC team significantly shortened timeframes previously spent receiving, recording, responding to complaints and creating statistical reports—significantly improving public responsiveness. The new solution is also enabling the agency to eventually move towards a paperless and more environmentally sustainable way of serving the public.