WorkDynamics ccmEnterprise
ccmEnterprise Software for Modern Enterprise Case & Correspondence Management
A configurable, web-based enterprise CCM solution designed to manage workflows, automate processes, and ensure compliance across organizations.
Why Federal & Provincial Governments Use WorkDynamics
ccmEnterprise in Action
Are you ready to immediately solve the complexity of your government department’s correspondence management by implementing leading-edge business processes for all users? We are here to help you make that happen. Managing a vast number of correspondence management processes doesn’t have to be difficult, time-consuming, or complex. The WorkDynamics government-focussed solution—known as ccmEnterprise—immediately enables users to seamlessly implement any number of preconfigured processes, as well as an infinite number of custom processes, to streamline workflows and vastly accelerate daily workloads.
Connect Teams & Users
Easily connect all users in any geographic location or environment through a single centralized repository of documents and assets, to ensure seamless collaboration.
Manage Any Document Type
Collect and manage any document type including email, fax, physical paper and more through any digital channel including PDFs, online forms, HTML pages, Word docs, etc.
Seamless Integration
Integrate with any business system including GCdocs, SharePoint, CRMs, ERPs, document storage solution, and more.
Implementation Specialists
Benefit from the world's leading correspondence management professionals—experts with advanced skillsets in everything from systems integrations and asset migrations to process implementation and more.
Exponentially Reduce Costs
Migrate to a fully digital, single-source-of-truth system of record knowing that all documents can be easily accessed, accounted for and without duplication—reducing costs associated with storage, as well as time and resources.
Evergreen Functionality
Experience the flexibility to adapt to changing and evolving business requirements with ease through the ever-evolving solution and ever-growing integrations.
Full Lifecycle Management
Smarter Correspondence
ccmEnterprise’s comprehensive correspondence management functionality enables your organization to manage the entirety of the correspondence journey—from ingestion to assignment and analysis, through to end-user responses and more—all in a single, highly intelligent solution.
Received by email, physical mail, website forms, phone, or other document types, your users can successfully manage the complete lifecycle of all individual correspondence correspondence—plus benefit from in-depth business intelligence reports on all enquiries made to any department, along with action items, and more.
Smarter Process
Powerful Features for Intelligent Government Correspondence Management
Capture Physical Information
Easily ingest any paper-based correspondence by scanning and then using our revolutionary QR code functionality to apply instant business processes and workflows.
Capture Digital Information
Effortlessly ingest digital information through highly secure webforms—enabling captured records and attachments to be routed via predefined processes to the appropriate person or group based on inquiry type.
Manage Processes
Accurately route any and all correspondence to the most appropriate person or team within your organization for processing and applied workflows.
Search Digital Storage
Seamlessly and securely store all incoming and outgoing correspondence—all with your own industry-specific compliance standards and regulations applied.
Manage Information
Enable immediate visibility into everything from cost reduction to ROI, compliance, stakeholder interaction, and workflow and process efficiencies—including how to improve them.
Manage Communications
Flawlessly produce outgoing communications in any format—all with applied workflows, processes, storage, tracking and analytics.
Built to automate, manage, and scale enterprise operations
Powerful Capabilities of ccmEnterprise Software
ccmEnterprise software delivers a comprehensive set of capabilities to streamline workflows, centralize information, and enable seamless integration—empowering organizations to operate more efficiently at scale.
Deploy ccmEnterprise your way—on-premise or in the cloud
Flexible Deployment Options
ccmEnterprise software offers flexible deployment options to meet your organization’s infrastructure, security, and scalability requirements—whether on-premise or in the cloud.
- On-Premise or Cloud Deployment
- Compatibility with Azure, AWS, and OCI
- Scalable Enterprise Architecture
Real-World Examples
Common Correspondence Management Applications
- Executive Correspondence
- Office Management
- Ministerial Correspondence
- City Clerk's Office
- Briefing Notes
- City Official Correspondence
- Executive Correspondence
- Office Management
- Ministerial Correspondence
- City Clerk's Office
- Briefing Notes
- City Official Correspondence
Enterprise-Grade Customer Communications Management
Enterprise CCM Solutions Built for Complex Organizations
Power your organization with enterprise CCM solutions designed to manage complex workflows, high volumes of correspondence, and multi-department operations—all within a single, unified platform.
Secure, compliant, and built for regulated environments
Enterprise CCM Solutions with Global Compliance
ccmEnterprise delivers enterprise CCM solutions with global compliance at its core—ensuring secure access, auditability, and adherence to regulatory and accessibility standards across all operations.
Role-Based Access Control
Control who can view, edit, and manage data with granular, role-based permissions to protect sensitive information and enforce organizational policies.
Secure Authentication
Support for enterprise authentication methods, including Active Directory and Single Sign-On (SSO), ensures secure and seamless user access.
Data Encryption & Security
Protect data in transit and at rest with encryption and secure handling practices designed for enterprise and government-grade environments.
Audit Logs & Tracking
Maintain full visibility into system activity with detailed audit logs, enabling accountability, transparency, and compliance reporting.
Records Lifecycle Management
Manage records from creation to disposition with configurable retention policies, supporting compliance with regulatory and archival requirements.
Built for Regulated Environments
Designed to meet the needs of government and highly regulated industries, ensuring compliance with strict operational and data governance standards.
Accessibility & Standards Compliance
Support for WCAG and accessibility standards ensures the platform is inclusive and compliant with global accessibility requirements.
Case Study
Correspondence Management In Action
Like so many organizations, government departments are not immune to the plight of digital transformation and the need for enhanced Correspondence Management and subsequent workflows. This is why Crown-Indigenous Relations and Northern Affairs Canada approached WorkDynamics.
Seeking a far more modernized approach to Correspondence Management, CIRNAC needed a full replacement of its legacy system. WorkDynamics became their go-to choice—the solution that would ultimately deliver, enable and support executive correspondence management within a single modern platform. More so, WorkDynamics offered its renowned flexible configuration options, web-based interface, and easy interoperability with current and future document storage systems.
